Shipping policy

Thank you for choosing OLIVER THOMAS SINGH. Based in Auckland, New Zealand, our onlinestore focuses on retailing chilled and frozen fresh food products. We abide by strict order‑handling protocols and adopt food‑grade insulated cold‑chain packaging with ice packs to preserve product quality, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and cold‑chain sealed packaging within 1 to 3 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. Considering the perishable nature of fresh goods, orders placed late on Wednesday will generally be arranged for dispatch on the next working week. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size, product volume and delivery destination. Rural remote addresses may generate additional rural surcharges. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh food orders will be delivered via priority chilled courier service. For urban addresses within New Zealand, the estimated delivery period is 1‑3 business days; rural and remote areas may require extra 2‑4 business days. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, extreme weather, regional traffic restrictions and official holidays. Perishable fresh goods carry objective quality risks during transit.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross‑system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 to 48 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double‑check all delivery information before submitting orders. Perishable fresh goods cannot be stored repeatedly in transit.
OLIVER THOMAS SINGH shall not bear any liability for misdelivery, delivery failure or parcel loss and food spoilage caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. We do not support parcel redirection requests after shipment, and redirection risks shall be borne by buyers.
Lost or Damaged & Spoiled Packages
If your fresh‑food parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 3 days after the scheduled delivery date.
Long‑distance transportation may bring unavoidable temperature fluctuation risks for chilled and frozen products. If you receive deteriorated or damaged goods, please retain the original insulated outer packaging and take clear evidentiary photos within 12 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible. Claims submitted beyond the time limit or without valid photos and original packaging will not be accepted.
Fresh Product Receipt Notice
All chilled and frozen food should be inspected immediately upon arrival. Please store products in refrigerator or freezer in time after receiving. We do not accept returns for perishable fresh food after normal receipt. We reject after‑sales claims for spoilage caused by improper storage by recipients.
International Shipping and Customs Notice
At present, we mainly provide domestic delivery services within New Zealand. For overseas cross‑border shipping services, overseas shipments may generate import tariffs, customs clearance handling fees and other statutory charges required by destination countries. All customs‑related expenses are borne by order recipients, and such fees are not included in product prices and settled shipping costs. We will not be responsible for parcel detention, customs rejection and relevant losses arising from buyers' non‑compliance with local import declaration regulations.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after‑sales issues, please contact us via official channels below:
Trade name: OLIVER THOMAS SINGH
Phone number: +64 22 516 8247
Email: info@olisync.shop
Physical address: 28 Queen Street, Auckland CBD, AUK, Auckland 1010, New Zealand